RENOVATION & INSTALLATION TERMS & CONDITIONS

ALL RENOVATIONS/INSTALLATION BOOKINGS REQUIRE A 15% DEPOSIT TO RESERVE YOUR PLACE IN OUR SCHEDULE.

(THIS FIGURE IS SEPARATE TO THE COSTS AND DEPOSITS ON PRODUCT PAYMENTS)

ALL RENOVATION & INSTALLATION DEPOSITS ARE NON REFUNDABLE.

50% OF THE REMAINING BALANCE WILL BE DUE AT A DETERMINED TIME SET OUT ON YOUR WORK ORDER WITH THE REMAINING BALANCE DUE NO LATER THAN 48 HOURS AFTER COMPLETION OF WORKS.

IF RUBBISH REMOVAL IS INCLUDED IN YOUR QUOTE, A SKIP BIN MAY NEED TO BE ON YOUR PROPERTY DURING THE RENOVATION/INSTALLATION, THIS REMAINS FOR THE SOLE USE OF OUR TEAM UNTIL THE WORKS ARE COMPLETED, IF ADDITONAL SKIP BINS ARE REQUIRED DUE TO NON RELARED ITEMS BEING DUMPED, THERE MAY BE ADDITIONAL CHARGES.

IF THE PROPERTY IS FURNISHED, ALL FURNITURE MUST BE PUT AWAY IN AN ENCLOSED ROOM TO AVOID DAMAGE AND DUST.

ALL MIXING AND GRINDER CUTTING WILL BE DONE IN AN OUTSIDE AREA, IN EXTREME CONDITIONS WE MAY NEED TO USE A GARAGE OR UNDER COVER AREA.

All EXISTING WALLS & FLOORING WILL BE PROTECTED AS BEST AS POSSIBLE, BUT NO RESPONSIBILITY WILL BE TAKEN FOR ANY UNAVOIDABLE INCIDENTS THAT MAY OCCUR DUE TO PREVIOUS INCORECT INSTALLATION I.E. PEELING PAINT ETC.

IT IS RECOMMENDED THAT FINAL PAINTING TO WALLS BE DONE AFTER TILING COMPLETION. IF PAINTING HAS BEEN FINALISED PRIOR TO TILING IT WILL BE THE OWNERS RESPONSIBILITY TO TOUCH UP SCRATCHES AND SCUFFS THAT MAY OCCUR FROM THE WORKS.

EXISTING WET AREA FLOORS MAY NOT FINISH FLUSH WITH MAIN FLOOR TILING, DEPENDING ON FLOOR TILING HEIGHT, TILE THICKNESS AND SLAB QUALITY.

TILE SET OUT WILL BE GOVERNED BY TILERS. OWNERS CAN BE PRESENT WHEN INITIAL LAYOUT IS BEING PREPARED. TILE SET OUT CAN’T ALWAYS BE DONE AS PER THE OWNERS REQUEST, ALL CUTS ON WALLS NEED TO BE TAKEN INTO ACCOUNT.

ADDITIONAL TILES MAY BE REQUIRED IF TILE LAYOUT HAS CHANGED AND EXTRA CUTS ARE NEEDED, WE WILL NOTIFY YOU OF ANY CHANGES AS SOON AS POSSIBLE.

INITIAL AND ONGOING GROUT CLEANING MUST BE COMPLETED TO MAINTAIN THE QUALITY AND INTEGRITY OF THE GROUT.

IF WORK IS SUSPENDED/DELAYED FOR ANY REASON OR PERIOD DUE TO OUTSIDE REASONS WHILST ON SITE WE RESERVE THE RIGHT TO CHARGE FOR WAITING/STANDBY TIME PER PERSON.

PRODUCTS ARE TO BE PURCHASED THROUGH OUR SHOWROOM FOR YOUR RENOVATIONS OR INSTALLATIONS, IF A CUSTOMER SUPPLIES THEIR OWN PRODUCTS, WE RESERVE THE RIGHT TO REFUSE TO INSTALL PRODUCTS (TILES, VANITIES, TAPWARE ETC) THAT WE BELIEVE TO BE SUBSTANDARD, POOR QUALITY, POOR WARRANTIES OR HAVE HAD ISSUES WITH SIMILAR PRODUCTS. 

IF PRODUCTS ARE CHOSEN ELSWHERE THAT ARE NOT FIT FOR PURPOSE OR THERE IS PROBLEMS OR DELAYS CAUSED BY THE SUPPLY OF THE PRODUCTS, WE ALSO RESERVE THE RIGHT TO CHARGE FOR TIME WASTED OR ADDITIONAL TIME REQUIRED FOR INSTALLATION.

ALL WORK IS COVERED BY A 7 YEAR INDUSTRY STANDARD WARRANTY ON WORKMANSHIP.

ALL WORK IS ACOMPANIED BY A COMPLIMETARY 12 MONTH SERVICE PERIOD.