Delivery & Acceptance Terms & Conditions - Ceramico Tiles & Bathrooms

DELIVERY & ACCEPTANCE TERMS & CONDITIONS

ALL DELIVERY CHARGES ARE NON-NEGOTIABLE AND NON-REFUNDABLE.

PICK UPS FROM OUR WAREHOUSE REQUIRE A MINIMUM 24 HOURS NOTICE.

ALL PRODUCTS MUST BE PAID IN FULL BEFORE DELIVERY/PICK UP, WE RESERVE THE RIGHT TO REFUSE DELIVERY/PICK UP UNTIL THE BALANCE IS PAID IN FULL.

CUSTOMER IS TO ENSURE THAT A SUITABLE VEHICLE IS USED FOR PICK UPS. STANDARD VEHICLES ARE ONLY SUITED FOR A SMALL NUMBER OF BOXES.

WE REQUIRE A MINIMUM 3 WORKING DAYS NOTICE TO ORGANISE DELIVERY.

WHEN GOODS ARE DELIVERED TO A BUILDING SITE OR ANY OTHER POINT SPECIFIED BY THE BUYER, THE GOODS ARE AT THE RISK OF THE BUYER FROM THE TIME LEAVING OUR STORE, WHILE IN TRANSIT AND UPON DELIVERY AND WHETHER OR NOT ANY RECEIPT FOR DELIVERY IS GIVEN.

CERAMICO TILES & BATHROOMS USE THIRD PARTY DELIVERY COMPANY TO DELIVER YOUR GOODS. YOU AGREE THAT YOUR DETAILS, INCLUDING YOUR NAME, DELIVERY ADDRESS AND PHONE NUMBER, WILL BE SUPPLIED TO THE DELIVERY COMPANY FOR THE PURPOSE OF DELIVERING YOUR GOODS.

YOU WILL BE CHARGED A DELIVERY FEE PER DELIVERY, WHICH MAY VARY DEPENDING ON THE QUANTITY OF PRODUCT BEING DELIVERED, THE METHOD OF DELIVERY AND THE LOCATION OF THE DELIVERY.

CERAMICO TILES & BATHROOMS ARE NOT RESPONSIBLE FOR ANY BREAKAGES OR DAMAGE WHICH MAY OCCUR DURING DELIVERY.

ALL PRODUCTS MUST BE STORED IN A SAFE DRY AREA.

TO ENSURE DELIVERY CAN TAKE PLACE, YOU AGREE TO PROVIDE UNRESTRICTED, SAFE AND EASILY ACCESSIBLE ACCESS AND PARKING FOR THE DELIVERY VEHICLE AND TO THE PREMISES. IF THERE IS NO ONE AVAILABLE AT THE DELIVERY ADDRESS TO ACCEPT DELIVERY, OR THERE IS LIMITED ACCESS TO THE DELIVERY ADDRESS OR IT IS UNSAFE OR IMPRACTICAL TO MAKE DELIVERY OR FOR ANY OTHER REASON DELIVERY CANNOT TAKE PLACE, YOU MAY BE REQUIRED TO PAY FOR AN ADDITIONAL DELIVERY FEE FOR RE-DELIVERY.

YOU OR YOUR REPRESENTATIVE MAY BE REQUIRED TO SIGN A DELIVERY FORM TO CONFIRM THAT THE DELIVERY HAS TAKEN PLACE.

ONCE DELIVERED, OR COLLECTED, YOU MUST INSPECT THE GOODS AND ENSURE THE GOODS DELIVERED MATCH YOUR ORDER. YOU MUST LET US KNOW ABOUT ANY DAMAGED, MISSING AND INCORRECT GOODS WITHIN 24 HOURS.

Darren O'Reilly

22. December, 2023.

My wife and I purchased taps, bath towel rails and 2 bathroom cabinets a few years ago. This company go beyond making the process easy, they greet you with a smile, no pressure to buy, give you time to walk around there amazing showroom then make themselves available to answer any questions, anyway we move forward 2 years and one of the tap handles had become loose, our plumber who installed ours never gave us the special key to tighten them, we went back to the shop and as before they went beyond to find a spare key to help us. I can see exactly why so many people recommend this company. Thank you Darren and Tina

Sylvia Gabersek

15. December, 2023.

Absolutely fantastic staff who know their stuff. Helped me every step of the way. They recommended Taylormade Bathroom Renovations to me and they did such an amazing job. I cannot fault them at all. You can’t do wrong with Ceramico. Thank you to the team at Ceramico and to Richard and Scott from Taylormade for such an amazing upgrade to my toilet and bedroom.

Sir Potato

21. November, 2023.

Great team and business, really honest and helpful!

Kelly-Anne McGivern

11. November, 2023.

From a very fussy, apprehensive and skeptical customer, the team at Ceramico provided an outstanding service from start to finish. From the initial quote stage, to the planning, the product selection (allowing for many indecisions and mind changes), the workmanship and the level of detail on completion, Ceramico well exceeded any expectations. Jack is meticulous with an exceptional work ethic and I cannot thank him enough for what we achieved in only just over 2 weeks all with zero mess and disruption. He is truely a wizard in his craft! Paul and the Ceramico team run a tight ship and every step was smooth sailing and planned planned to perfection. I would not go anywhere else

Sue Daynes

11. October, 2023.

Highly recommended such a lovely shop with very helpful people. Happy to spend time and give advice - real customer service. Well worth a visit if you’re tile hunting!

Les Pearce

28. September, 2023.

Great to deal with, friendly & knowledgeable staff & a very good range of products available 😀

Kevin Sanderson

21. September, 2023.

The level and quality of service from the girls (and boys) at Ceramico is just brilliant. In every dealing we had consistent, attentive and exceptional service from them all, so much so we continued to deal with them even though we moved out of the area… we’ll be back once the memory of our last renovation fades!

Damian OConnor

4. September, 2023.

Thank you so much Paul, Jake, Troy and the entire Ceramico team along with your recommended contractors for doing such an amazing job, i cannot recommend you guys highly enough, your team is extremely professional and highly skilled and we love and appreciate everything you guys have done for us and our home.

John Franklin

29. August, 2023.

We chose CERAMICO for our wet area renovations based on their past reviews and we are so pleased we did. Our house in Rockingham had been a rental for many years and therefore needed totally updating. Paul gave valuable advice and ongoing communication during the works and this was relayed to their teams of guys to complete every aspect of each job and was an absolute delight to deal with. Leah, Cheryl and Carl in the showroom are professional and welcoming. They assisted us with tiles and fittings and their product knowledge was second to none. Everyone from Ceramico went out of their way to make sure our ensuite, bathroom and laundry areas were completed on time, within our budget and to the highest standard. We are delighted with the outcome and would highly recommend Ceramico to anyone looking for outstanding service, quality products and attention to detail for their renovations. We are very happy customers thank you to everyone at Ceramico. John & Pauline

Sally Hackett

16. August, 2023.

Absolutely fabulous service from start to finish. Leah was so helpful when picking our products & fittings, as was Paul when designing our bathroom. The actual reno and fitting was also great, with regular photo updates and emails as we were away when it was completed. Nothing was too hard or too much trouble for the guys at Ceramico. We love our new bathroom!