CERAMICO TILES & BATHROOMS
Renovation & Installation Terms & Conditions (Western Australia)
1. Definitions
1.1 In these Terms:
1.1.1 “Ceramico” means Ceramico Tiles & Bathrooms.
1.1.2 “Owner” means the property owner or client engaging the Works.
1.1.3 “Works” means the renovation, installation, or services described in the quotation or work order.
1.1.4 “Contract Price” means the total price for the Works, excluding variations.
2. Deposit & Contract Formation
2.1 A 15% deposit on the proposed renovation or installation cost is required to secure the Works in Ceramico’s schedule (this deposit will not exceed 6.5% of the total proposed supply and installation cost).
2.2 The deposit is separate from and additional to any payments required for the supply of products.
2.3 To the extent permitted by law, renovation and installation deposits are non-refundable once the booking is confirmed and scheduling has commenced.
2.4 Nothing in this clause limits the operation of the Home Building Contracts Act 1991 (WA).
3. Progress Payments & Final Payment
3.1 Progress payments will be made in accordance with the work order or quotation.
3.2 Unless otherwise stated:
3.2.1 50% of the balance is payable at the nominated construction milestone; and
3.2.2 The final balance is payable within 48 hours of Practical Completion.
3.3 Ceramico may suspend the Works if payments are not made when due, without liability for delay costs arising from such suspension.
4. Permits, Approvals & Compliance
4.1 The Owner acknowledges that certain Works may constitute building work under the Building Act 2011 (WA).
4.2 Where Works do not exceed $20,000 and are non-structural, a building permit may not be required; however, local government requirements vary.
4.3 It is the Owner’s responsibility to confirm permit and approval requirements with the relevant local authority prior to commencement.
4.4 Where Works exceed $20,000 or constitute regulated building work:
4.4.1 A registered builder and building permit may be required; and
4.4.2 Responsibility for permits rests with the licensed builder or the Owner (as applicable).
4.5 Ceramico accepts no responsibility for fines, delays, or enforcement action arising from failure to obtain required approvals.
5. Site Access, Preparation & Protection
5.1 The Owner must provide clear, uninterrupted access to the site during working hours, a suitable storage area must be provided for products & tools prior too & duration the renovations.
5.2 Where the property is furnished, all furniture must be removed or isolated in a fully enclosed room prior to commencement.
5.3 Ceramico will take reasonable steps to protect existing surfaces; however, Ceramico is not responsible for damage arising from pre-existing defects, including:
5.3.1 Poor substrates.
5.3.2 Previous defective workmanship; (unsealed paint, plastering, existing flooring etc) or
5.3.3 Deteriorated finishes.
5.4 The Client acknowledges that, due to the nature of the works and the condition of existing surfaces (including pre-existing or poorly sealed paint, plaster, or finishes), some damage such as chips, scuffs, cracking, or peeling may be unavoidable. This may occur in work areas, access paths, storage areas, and adjoining rooms. Ceramico may, at its discretion, carry out minor patching or repairs; however, to the extent permitted by law, Ceramico accepts no responsibility for repainting, refinishing, colour matching, or restoring any existing surfaces affected by the works.
6. Cutting, Mixing & Dust Control
6.1 Cutting and mixing will be undertaken externally wherever reasonably practicable.
6.2 In adverse weather conditions, a garage or covered area may be utilised where available.
7. Levels, Tolerances & Finishes
7.1 Existing wet area floors may not finish flush with adjoining areas due to:
7.1.1 Tile thickness;
7.1.2 Adhesive build-up; and
7.1.3 Slab condition and tolerances.
7.2 Variations within acceptable industry tolerances are not defects.
8. Tile Set-Out & Workmanship Standards
8.1 Tile set-out and layout will be determined by the installer using reasonable professional judgment, consistent with Australian Standards and industry practice.
8.2 While Owner input is welcomed, perfect symmetry or exact replication of requested layouts cannot be guaranteed where site constraints exist.
9. Variations
9.1 Any change to scope, materials, layout, or method constitutes a variation.
9.2 Variations may result in additional costs and/or extensions of time.
9.3 Where variations require additional materials, including tiles, the Owner is responsible for associated costs.
10. Owner-Supplied Products
10.1 Ceramico reserves the right to refuse installation of Owner-supplied products that are, in Ceramico’s reasonable opinion:
10.1.1 Not fit for purpose;
10.1.2 Substandard or incompatible; or
10.1.3 Unsupported by adequate warranties.
10.2 Delays or defects arising from Owner-supplied products may result in additional charges for labour, standby time, or re-attendance.
11. Delays & Standby Time
11.1 Ceramico is entitled to charge reasonable standby or delay costs where Works are suspended due to:
11.1.1 Owner delay;
11.1.2 Access restrictions;
11.1.3 Third-party trades; or
11.1.4 Product availability.
12. Licensed Trades
12.1 All plumbing and electrical Works will be carried out by appropriately licensed trades in accordance with WA legislation.
12.2 Plumbing products must be installed by a licensed plumber. Failure to do so voids product warranties.
13. Warranties
13.1 Ceramico provides a 7-year workmanship warranty, consistent with industry standards and the Home Building Contracts Act 1991 (WA).
13.2 This warranty does not cover:
13.2.1 Fair wear and tear;
13.2.2 Lack of maintenance;
13.2.3 Owner misuse; or
13.2.4 Third-party modifications.
14. Complimentary Service Period
14.1 A 12-month complimentary service period applies from Practical Completion for minor workmanship-related adjustments.
15. Australian Consumer Law
15.1 Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
16. Governing Law
16.1 This agreement is governed by the laws of Western Australia, and the parties submit to the jurisdiction of the courts and tribunals of Western Australia.